City of Naperville Website Back Online

A majority of the city's website is back online, but external city email will still be unavailable until next week.

Residents missing the convenience of having access to the city of Naperville's website can now breathe a sigh of relief. 

As of about 1 p.m. Friday, the city's website was back online after being down for three weeks due to a virus attack, which disabled the entire city computer system Oct. 2. 

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City Manager: 'Weeks' of Work Before City Website Fully Functional

Along with having access to city information, the other good news for residents is that they can now also pay their city utility bill through the site.

However, the city's email will still be down "at least for the next few days," said City Manager Doug Krieger.

After security hardware and software are installed, Krieger said he expects the city’s external email service to be up and running next week.

To email the city during this time, an alternative contact address can be reached at cityofnaperville@gmail.com.

The Citizen Support Center, GIS maps, calendar event entry and the eAgenda Streaming Media Archives, among others, are also still not working, according to the city.

Krieger told Patch earlier this month that virus attacks on the city’s system are common as the city gets about a half-million attempts to access their system every day from outside the firewall. But this attack was different as it came from the city’s side of the firewall.

An investigation regarding the attack is still ongoing and Krieger said city officials should know more next week.  

Earlier this month, City Council members approved spending $673,000 to hire a Canadian computer consulting firm, N-Dimensions, to put the system back online, according to the Naperville Sun

"[The firm] assisted with the initial forensic analysis and security revisions for our network design," Krieger said.  

Computer company WebSOL is currently hosting the city's website. 

City officials said no personal information was compromised as a result of the attack, but the city is still taking precautions.

Timothy Rodgers October 29, 2012 at 04:28 AM
The city's computer system is completely taken down by a virus and we are supposed to believe that no personal information was compromised??? LOL!!!!! Keep telling yourself that.. Everyone should keep a watchful eye on there credit and accounting information supplied to them digitally, the only thing you can trust the city of Naperville for is wasting money. There computer system gets hacked and they throw over a half a million dollars at it? Wake up people!
Gerard Schilling October 29, 2012 at 12:28 PM
This side of the city's fire wall? Does that mean it was a city employee who took down the system with no backup and we just spent 700k reestablishing what should have taken a day. Time to make some serious changes in management at the city manager and department levels!
Jo Naperville October 29, 2012 at 06:05 PM
**But this attack was different as it came from the city’s side of the firewall.** Maybe from the Schneider/Telvent incident, since CoN partnered with them to control the "smart grid?" Http://www.computerworld.com/s/article/print/9231748/Energy_giant_confirms_breach_of_customer_project_files?taxonomyName=Cybercrime+and+Hacking&taxonomyId=82 "The more immediate concern is whether hackers could infiltrate Telvent's customer networks by taking advantage of the remote connectivity such companies typically maintain with their clients, Peterson said." Had the smart grid been live/online, would we all have been without power for the last 3 weeks? Is there a backup plan for that?


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